Booking and cancellation terms
Valid for bookings made through Amo Lençóis Turismo. Updated October 2026.
How booking works
All our service is on WhatsApp. You tell us your dates, the number of people and the tours you’re interested in; we confirm availability and send you the quote. The forms on the site only put together the WhatsApp message: sending a request is not a confirmed booking. There is no sign-up or payment on the website.
Paying for your booking
- Tours and packages: the booking is confirmed with a 50% deposit. The balance is paid on the day of the first service.
- If you prefer, you can pay the full amount upfront.
- Packages that include a transfer follow the package’s conditions.
- Transfer-only booking: full payment when you book, to secure your seat in the vehicle. There is no 50% deposit for a transfer booked on its own.
Payment methods
- PIX or credit card.
- By card, you choose: get a link to pay online or arrange to pay in person on the card machine. The conditions are the same for both.
- Card, single payment: no interest. Installments (2 or more): with interest.
- This rule applies to tours, packages and transfers, and to payment of the 50% deposit, the balance or the full amount.
- Any surcharges and the total of the installments are shown to you before you confirm the payment.
- Paying the deposit and the balance at different times is not the same as paying in installments by card.
If Amo Lençóis or the operator cancels
- We refund in full the amount you paid for the cancelled service: if you paid only the 50% deposit, we refund the whole deposit; if you paid everything, we refund everything.
- There is no penalty or deduction.
- Rescheduling or switching to another service only happens if you agree; a refund remains your option.
- This applies to tours, packages and transfers, whatever the reason for the cancellation on our side, including an official park closure.
If you cancel or reschedule: tours and packages
- Up to 2 days before the tour: free cancellation or rescheduling, with a 100% refund via PIX.
- Less than 2 days in advance: a fee of 50% of the deposit.
- If you don’t let us know and don’t show up, you lose the deposit.
If you cancel: transfer
- 24 hours or more before the booked time: full refund of the amount paid. Exactly 24 hours before still qualifies for the full refund.
- Less than 24 hours’ notice: no refund, because the costs with the transport operator are already committed.
- The notice period is counted from the moment you ask to cancel until the booked transfer time.
Weather
Ordinary bad weather does not cancel the tour. If the service is cancelled by us or by the operator, the full refund rule above applies.
Your rights
These terms do not override your rights under consumer protection law.
What varies from tour to tour
- Prices, times and what’s included are on each tour’s page. Something included in one tour does not automatically apply to another.
- Lunch is not included, unless stated on the tour.
- On the Santo Amaro Circuit, the municipal fee and the small boat to lunch are paid separately.
- The route, the order of the stops and the water level of the lagoons change with the time of year and the conditions on the day.
Children and special care
- Children aged 2 and over pay the full price of the tour or package.
- Let us know when booking if anyone in your group is a senior, a person with a disability or pregnant, so we can prepare for a safer tour.
Acceptance
By confirming payment, you agree to these terms.