Talk to us
Our service is online and directly with Brian and Daniel. Message us on WhatsApp to build your itinerary, ask questions or book your tours.
Frequently asked questions
How does booking work?
You message us on WhatsApp, we confirm availability and send you the quote. For tours and packages (including packages with a transfer), the booking is confirmed with a 50% deposit and the balance is paid on the day of the first service; if you prefer, you can pay everything upfront. A transfer-only booking is paid in full upfront, to secure your seat in the vehicle.
What’s the difference between a shared tour and a private experience?
On a shared tour, the vehicle is shared with other travelers and the schedule is fixed. The private experiences (Sunrise Tour and Stargazing Night) are just for your group, with up to 9 people per vehicle and a time arranged with us.
What’s included in the tour?
4x4 transport, a guide or licensed guide and the agreed itinerary. Lunch is not included, unless stated on the tour.
Do you pick up from my accommodation?
Yes, on almost every tour — we pick you up and drop you off right at your accommodation in Barreirinhas. The exception is Caburé, which has its own meeting point at the port; we’ll arrange everything with you when you book.
Are there any fees not included in the tour price?
On most tours, no. The exception is the Santo Amaro Circuit, which has a municipal fee and a small boat to lunch paid separately — we always tell you this before you book.
Can I cancel or reschedule my booking?
Yes. Tours and packages: up to 2 days before, cancelling or rescheduling is free, with a 100% refund via PIX; with less than 2 days’ notice, the fee is 50% of the deposit; if you don’t let us know and don’t show up, you lose the deposit. Transfer: 24 hours or more before the booked time, you get a full refund; with less than 24 hours’ notice, there is no refund. If Amo Lençóis or the operator cancels the service, we refund everything you paid, with no penalty. Ordinary bad weather does not cancel the tour. The full rules are on the Booking terms page.
Are you licensed?
Yes — we’re registered with Cadastur (Brazil’s Ministry of Tourism) and work with partner operators that are also licensed.
Do children pay for tours?
From age 2, yes — the full price of the tour or package, the same as an adult.
I’m traveling with a senior, a person with a disability or a pregnant woman — do I need to let you know?
Yes, always. Tell us when you book if anyone in your group is a senior, a person with a disability or pregnant — that way we can prepare for a safer tour.
Which payment methods do you accept?
PIX or credit card. By card, you choose between getting a link to pay online or paying in person on the card machine, with the same conditions: a single payment has no interest; 2 or more installments carry interest. This applies to the 50% deposit, the balance or the full amount, for tours, packages and transfers. Any surcharges and the total of the installments are shown to you before you confirm the payment.
Still have a question?
Message us on WhatsApp — we reply quickly and answer any questions before you book.
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